Privacy Policy

Information We Collect

Information You Provide to Us

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, request information, and participate in events. Website usage information is collected using cookies. Eagle Creek Therapy Services collects personal information from you through different sources mentioned below, or when you use any of our products or services.

• Shared by you at our events
• Data opt-in forms on our website
• Registration for any service as an employee or contractor

We do not sell your personal information

How We Use Your Data

The personal information that we collect is used to perform our contractual obligations, as well as to communicate with you as per your consent based on legitimate needs. We use your personal information for the following purposes:

• Product Services — We use your data for standard business activities, including fulfilling orders and managing customer relationships.
• Marketing — We use data for marketing campaigns, promotions, and engagement activities, to inform you about products and services offered by Eagle Creek Therapy Services.
• Customer Support — We use the data to investigate, respond to, and resolve complaints and service issues.
• Security and Investigations — We use data for fraud prevention, security, and investigations, including if required by law.
• Communication — We use your contact details to send you updates about our services, promotions, or operational messages. We send messages about promotional campaigns initiated by us or our partners. We will contact you through email, mobile phone by text messages and push notifications. You may change your communication preferences at any time.
• Product Enhancement — We use your data, such as feedback, to conduct development of our Services.

You can manage communication preferences or opt-out by contacting us at [email protected].

Sharing Your Personal Information

We may share your information for any of these purposes with the following individuals and entities:

• Eagle Creek Therapy Services business partners who perform our services.
• Contractors engaged by Eagle Creek Therapy Services to provide certain services on behalf of Eagle Creek Therapy Services, such as marketing services, content management/data storage, and payment processing.

No mobile information including SMS Opt-in data will be shared with third parties/affiliates for their direct marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We use contractors to help us provide our Services as part of our service offering. They will have access to your information as reasonably necessary to perform their tasks on our behalf, and are obligated not to disclose or use it for other purposes.

Legal Disclosure

We may disclose your personal information as required by law or to protect the security and integrity of Eagle Creek Therapy Services.

Data Retention

We retain personal information as long as we have a business relationship with you or your affiliated organization. We may also retain personal information about prospective customers or prospective employees until you withdraw your consent or it has been a period of two years since you've provided consent and you no longer have a relationship with us. We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations. Eagle Creek Therapy Services will process and store personal data for a maximum of two years.

Your Rights

You have the following rights regarding your personal information:

• Right of access, rectification, and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing and profiling
• Right to lodge a complaint

You can exercise these rights by contacting us at [email protected].

Your Consent

By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Eagle Creek Therapy Services to process personal data for the purposes stated above, but it must be explicitly given. When we ask you for sensitive personal data we will always tell you why, and how the information will be used. You may withdraw consent at any time by contacting [email protected] to unsubscribe from any further communications.